Terms and Conditions

Welcome to the Print Art Crow website, please read these Terms and Conditions carefully before Ordering any Products from our website. We have written this Terms and Conditions with the consumer in mind and have tried to make them as easy to understand as possible. 1. INTRODUCTION When Buyer continues to browse or use our website online or order offline to place an Order with us, these Terms and Conditions constitute a legally binding agreement between Buyer and us. It is Buyer responsibility to carefully read these Terms and Conditions of Business before using this website. Buyer use of the www.print-ac.comwebsite is contingent upon Buyer acceptance of our Privacy Policy and Cookie Policy and the following Terms and Conditions. If Buyer disagrees with any part of these Terms, please do not use our website. An email will be sent to all clients at the time of the Terms and Conditions alterations.

2. DEFINITIONS

“Seller”, “Print Art Crow”, “We”, “Us” and “Our” shall hold the same meaning. In relation to Print Art Crow or www.print-ac.com which is owned and operated by Art Crow Sdn. Bhd., a company registered in Malaysia, company number (955998-W), registered office 1st floor, 13 Jalan Brunei Barat, off Jalan Pudu, 55100 Kuala Lumpur, Malaysia. “Buyer”, means the person whose name is printed on the Order. “Contract” means the Order or purchase of items from Seller site between seller and Buyer for which these terms and conditions are used for. “Faulty” means containing a fault or defect; imperfect or defective. “Proof” means the pdf file that Buyer email to Seller for confirmation. “Products” means the Products or services which the Seller is to sell to Buyer in accordance with Seller Terms and Conditions. “Order” means the Buyer’s Order for Products or services. “Price” means the price together with postage and packing in force at the date and time of the Order, subject to any promotional offer or discount when applicable. “Conditions” means the standard Terms and Conditions of sale, including the return policy and any special Terms and Conditions, confirmed in writing by Seller.

3. ACCOUNT

3.1 – If Seller asks Buyer to provide some information about Buyer information when Buyer register for Print Art Crow Buyer must ensure that this information is accurate and current. Buyer may keep this information updated through “My Account” at “Account Details”. 3.2 – Note that Seller is entitled to treat anything done through a Buyer’s Account, or by means of an email address, phone number or other communications method associated with that Account, as having been done by the Buyer; it is up to the Buyer to maintain the security of Buyer Account. 4. ORDER AND SPECIFICATIONS 4.1 – When Buyer places an Order with Seller, Buyer is making an offer to print Products. After receiving of Buyer Order, Seller will send Buyer an Order artwork confirmation. Acceptance of BuyerOrder and formation of the contract will only take place once confirmation has been sent. If Buyer does not receive such an email within 24hrs of placing BuyerOrder please contact our Customer Services at 0162508787. 4.2 – The Seller reserves the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by the Seller unless and until it is confirmed unconditionally by the Seller in the “Order Confirmation”. 4.3 – The Seller has a policy of continuous Products development and reserves the right to amend the specifications of any of the Products without prior notice.

5. PROOFS

5.1- Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied lamination or varnish. Print Art Crow will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.5.2- Proofs are NOT supplied as standard. Proofs must be requested by Buyer at the time of Ordering in writing, verbal confirmation will not be accepted. All Proofs are subject to an additional charge unless otherwise agreed.5.3- Print Art Crow discovers that the artwork provided by Buyer is defective or incorrect, Print Art Crow will notify Buyer. It is the Buyer’s responsibility to either provide the corrected artwork or give permission for Print Art Crow to make the necessary changes (charges will be applicable). Seller will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. 5.4 – Please check Proofs thoroughly as once passed, all Proofs are deemed correct and ready to go print and the responsibility passes to Buyer. Buyer will need to view all Proofs at 100% to see the exact size of Buyer Products when printed. Seller will not commence print until Seller has received a copy of the final Proof with a written confirmation to go to print, via email. 5.5 – Final Proofs must be signed off by Buyer in writing, and the sign-off email received by Print Art Crow before 4 pm, on the day that the Proof was sent, in order to receive the prints for the agreed deadline. 6. ON HOLD 6.1 – If Seller has not been replied confirmation of the Proof pdf files from Buyer after 14 days of Ordering, a 5% charge of the total value of the original Order will be made plus an RM10.00 administration fee. 6.2 – Seller reserve the right to throw away Buyer’s Products after 28 days of notification to Buyer of completion of the work.

7. LIABILITY

7.1 – The Seller endeavors to display and describe as accurately as possible the printed colours of the Products which appear on a website, but cannot undertake to give any assurance that the colours of Products supplied will exactly match those displayed on the Buyer’s monitor or other printing systems. Products supplied may differ as a consequence of multi-standard colour systems, notably the international screen based colour system of RGB and the print colour system of CMYK. 7.2 – The Seller is not liable for dissatisfaction or errors in final Products caused by any of the following reasons:

• Spelling punctuation and grammatical errors
• Low resolution and quality and image from Buyer
• Damages fonts
• Errors in Buyers selected such as size, paper and finish, quantity
• Duplicate Order by Buyer
• Damage to Products after delivery to Buyer
• Buyer is responsible for reviewing their files and correcting any issues prior to placing the Order.

7.3 – The Buyer warrants in uploading any material to www.print-ac.com including for the purposes of registering, managing online account and submitting an Order, that any such material:

• is accurate (where it states facts);
• is genuinely held (where it states opinions);
• complies with applicable law in Malaysia;
• does not contain any material which is defamatory of any person;
• does not contain any material which is obscene, hateful or inflammatory;
• does not promote sexually explicit material or violence;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not infringe any intellectual property rights of any other person; and
• Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

7.4 – The Seller will not be liable for losses that result from Seller failure to comply with the Terms that fall into the following categories (even if such losses result from Seller deliberate breach):

• loss of income or revenue;
• loss of business;
• loss of profits;
• loss of anticipated savings;
• loss of data; and
• waste of management or office time.

Nothing in these Terms excludes or limits Seller liability for:

• death or personal injury caused by Seller negligence; and
• fraud or fraudulent misrepresentation.

7.5 – If Seller fails to comply with these Terms Seller shall only be liable to Buyer for the purchase price of the Products. 7.6 – Please note that it is Buyer responsibility to comply with all applicable laws and regulations of the country for which the Products are destined. Seller will not be liable for any breach by Buyer of any such laws. 7.7 – Paper Quality Seller cannot guarantee the paper quality will be exactly the same as previous Orders or samples received as Seller buy and source the paper from a variety of paper mills and merchants and stock a large number of paper pallets. Seller paper cannot be compared to other printers, a paper may vary slightly from paper’s smooth, rough, colour, grain etc. 7.8 – Paper Grams (GSM) Seller cannot give 100% guarantee of the paper grams (GSM) as Seller buy from a paper merchant with a certificate of paper grams. ( + – ) 5% variation of paper grams (GSM) can happen due to a large volume of paper purchase from a different merchant. 7.9 – Seller makes no warranty that the website will meet Buyer requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

8. PRICE AND PAYMENT

8.1 – Full payment must be received and cleared prior to processing the Order. All prices are quoted in Ringgit Malaysia and payment cannot be accepted in any other currency. Payment for the Products is to be made through the method shown on Seller website at the time Buyer place Order on checkout. Seller is pleased to accept, cheque’s and Bank Transfers for Products, however, all funds must be cleared prior to Seller commencing any printing. 8.2 – Prices are liable to change at any time, but any changes will not affect Orders which have already been agreed. 8.3 – Quotes are valid for 2 weeks (except in relation to Seller express service which is valid only at the time of Ordering/confirming). Timed estimates can change up to the point when Buyer is confirmed. 8.4 – Seller take great care in providing Buyer with the right Products information and prices. Seller may withhold work and/or terminate the agreement with Buyer, if the payment is not received from Buyer in full, on time, in cleared funds.

9. DELIVERY & COURIER

9.1 – The Seller will endeavour to process the Order and manufacture the Products within the time period stated for each item as per the Order Confirmation from the Seller to the Buyer. Date or time for delivery will not be of the essence of the Contract and the Seller will not be liable for any missed deadlines, loss or expenses sustained by the Buyer arising from any delay in the dispatch or delivery of the Products howsoever caused. All dispatch dates, delivery dates and times supplied at checkout are estimated and not guaranteed. 9.2 – There is a high probability that the delivery date calculated on the website are maintained if Orders are received by a specified time and are based on Buyer supplying ‘print ready’ artwork. Any delays in artwork not being supplied ‘Print Ready’ may lead to Buyer Order missing the desired delivery slot, especially for Orders placed on our ‘Next Day Delivery’ service. Please see ”Turnaround Time” for further information. 9.3 – Seller responsibility is limited to preparing your printing Order and submitting it for delivery in Klang Valley area. Seller is not liable for damages which caused by third-party delivery company/courier during delivery out of Klang Valley area.

DELIVERY OUT OF KLANG VALLEY AREA

9.4 – Seller will contact Buyer to advise Buyer of the cost of dispatching Products outside the Klang Valley area. 9.5 – For Orders delivered out of Klang Valley areas, Seller cannot give an exact delivery time guarantee or assure that delivery will be made on as per Seller indicated time as Seller have to rely on Third party delivery company/courier.

FREE DELIVERY WITHIN KLANG VALLEY AREA

9.6 – Free delivery is offered for all Orders delivered within the Klang Valley area on condition of Standard delivery (Products in stock will be dispatched within 2 to 3 working days), using our own transportation service. 9.7 – The delivery charge is not included in the Products prices shown, will be shown at the checkout section when Buyer make payment. 9.8 – If Buyer is Ordering multiple Products and Seller is out of stock of a Products within the Order Seller will dispatch the other Products and forward the balance of the Order when received. 9.9 – Seller will contact Buyer before delivery the Products to make sure Buyer are at home or office. Seller won’t delivery the job unless Buyer confirms with Seller. In this case, it is important that Buyer give the right address when placing the Order. Please note it’s not possible to have Buyer’sOrder delivered to a P.O. Box. 9.10 – Any delivery times given are estimated and might be extended in connection with a high volume of Orders. 9.11 – If an Order is delivered to the wrong delivery addresses due to Buyer providing Seller with the wrong address, then it’s possible that the consignment Seller is returned back to Print Art Crow. In the event of this happening Seller will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. However, if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be an additional delivery charge. 9.12 – The Buyer must inspect the Products on delivery and sign the required delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the Buyer of receipt of the quantity of Products indicated on that document free from any Faulty. If the Products are alleged Faulty on delivery, a description of the alleged defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer. Products may not be returned to the Seller except as stated in Condition 11 below. 9.13 – If the Buyer wrongfully fails to take delivery of the Products, the Seller shall be under no obligation to refund the Price.

10. CANCELLATION

10.1 – Due to the nature of Products We sell, reimbursements for Products already printed or being printed are not possible. It is possible to cancel Orders that have not already been produced or sent to print. In that case, Seller is entitled to charge 5% of the original Order cost to cover time spent processing the Order. If Buyer Order is in the process of being checked by Seller artwork department through Seller ‘make print ready’ process and Buyer decide to cancel, then due to the costs involved – Buyer will only be entitled to a 50% reimbursement of the initial Order cost. 10.2 – The Buyer shall have the right to cancel any Order for Products only if the Seller has failed to deliver the Products Ordered within 28 days after the date of the Order. Seller shall be responsible for all sums paid (including initial and re-delivery charges, if any) in respect of the Products in questions. 10.3 –  Notice of cancellation must be made in writing, verbal cancellation will not be accepted. 10.4 – For the avoidance of doubt, save in respect of Faulty Products, nothing in these Terms and Conditions shall give to the Buyer rights of cancellation in regard to the Products, which by their nature have been made to the Buyer’s specifications.

11. RETURNS AND REFUNDS

We guarantee that Our printed Products will not be defective in accordance with industry standards. Buyer may contact Our customer service department and We will be pleased to help and general issues Buyer may have with the Products. If Buyer believes Products is defective or has not otherwise met Buyer requirements please follow these instructions: 11.1 – IN WRITING submit a description via email service@print-ac.com, within seven (7) business days of receiving Products. If Buyer does not contact Seller within this time frame, Seller will assume that Buyer Products was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. 11.2 – Once Buyer has contacted Seller, Seller will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise Buyer that more information is needed to process Buyer inquiry. If Seller request additional information to verify an inquiry and it is not provided within a reasonable time, Seller will be under no obligation to provide a reprint or refund. 11.3 – If Seller determines that Products is, in fact, defective or has not otherwise met Seller obligations, Seller will initiate a reprint of the print job with rush production. If after a reprint Seller is unable to resolve the issue, Seller will then offer the issue of a refund of the original Order Price. Seller reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to. 11.4 – A customer representative will generally contact Buyer within 24-48 hours of Seller making the determination that a reprint or refund is appropriate in Order to confirm the approved solution. If Buyer does not make contact with Our representative within five (5) business days of their first attempt to contact Buyer with the approved solution Seller will assume that the issue has been otherwise resolved and no reprint or refund will be given. 11.5 – Once the approved solution is agreed then unless Seller agrees otherwise, Buyer must return the entire original print Order to Seller, at the address provided by a Customer service representative, within fifteen (15) calendar days after the date the solution is approved. 11.6 – Returned products must be unused, in its original condition and packaging. If Buyer used even a few pieces or return without packing or plastic cover wrapping, Seller cannot issue a refund because that means Buyer confirmed the printing job and did business with printing product. Buyer must deliver the Products back to Art Crow Sdn. Bhd. at his/her own cost and delivery to below: Address: No. 9, Lorong Brunei 2, Off Jalan Pudu, 55100 Kuala Lumpur.    Tel: 03-92263284 Working hours: Monday – Friday 10 am to 6 pm, Saturday 10 am to 2 pm, Sunday: Close 11.7 – Buyer will take full responsibility for the Products during the return delivery back to Seller. When applicable, a refund will be issued within ten (10) business days of Seller receipt of the original Products Order. 11.8 – A reprint or refund will only be possible after an approved solution has been authorised and, unless Seller agrees otherwise, provided that the entire original print Order has been returned to and received by Seller.  A reprint will begin rush production within one (1) business day of Seller confirmed receipt of the Products or such earlier time as Seller may agree to. When applicable, a refund will be issued within ten (10) business days of Seller receipt of the original product Order.

12. PASSING OF TITLE AND RISK

12.1 – The risk in the Products shall pass to Buyer on delivery. 12.2 – All Products, delivered or not, remain Seller property until payment is received in full.

13. LICENCE

13.1 – This website is owned by the Seller, this website content (information, data, software, photographs, graphs, images, illustrations, templates, icons, videos) are protected by copyright and are the property of Print Art Crow. No site content may be modified, distributed, download, posted, or sold in any form and without Seller permission fora commercial purpose, unless with the prior written permission of the Seller or the prior written permission from such third party. 13.2 – Buyer must not use Seller website in any way that causes, or may cause, damage to the website. 13.3 – Buyer may print or download to a local hard disk extract for Buyer personal and non-commercial use only. 13.4 – Buyer may not, except with Seller express written permission, distribute or commercially exploit the content. Nor may Buyer transmit it or store it in any other website or other form of electronic retrieval system.

14. FORCE MAJEURE

Seller shall be under no liability if Seller shall be unable to carry out any provision of the contract for any reason beyond Seller control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency Buyer may by written notice to Seller elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

15. PRINTING TURNAROUND TIME

15.1 – Printing turnaround time begins once Buyer order has been placed and Buyer print-ready files have been uploaded to Buyer account, attached to Buyer printing job, and approved for printing. Please note that if Seller are unable to print Buyer files because the file uploaded do not conform to Seller file requirements, Buyer job status will return to “Need Artwork” and Buyer printing turnaround time will be reset. 15.2 – For printing jobs that do not have complete digital source files provided, printing turnaround begins when Seller has Buyer print-ready file(s) for Buyer print job, not from when the order is first submitted. 15.3 – If Buyer Proof is approved by 12.00 p.m., printing turnaround time begins that business day. For example, a job for two-days printing turnaround that Buyer approved by 1:00 p.m., on Monday will be delivered to Buyer by end of business Wednesday. Please note that Print Art Crow offices are closed Saturdays, Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include delivery time, and Buyer should allow additional business days for delivery based on the delivery method Buyer selected.

16. LINKING TO THIS SITE

If Buyer would like to link to the site, Buyer must request for Print Art Crow link guidelines. Unless specifically authorized by Print Art Crow, Buyer may not connect “deep links” to the site. Buyer may not mirror or frame the home page or any other pages of this Site on any other website or webpage.